Outlook - Delete Issue - Department Shared Mail File
Updated: 08/06/2020
Article #: 140
Issue:
Users who delete items from Department Share Mailbox - deleted items appear only in their own Deleted Items Folder.
Desire: Have the deleted items appear in the deleted items folder IN the Department Share Mailbox
Outlook | Deleted Items from a Shared Mailbox
This KB Article provides the steps you should take to modify where Deleted emails are stored for Shared Mailboxes.
By
default, messages that are deleted from a Shared Mailbox in Outlook go
to the Deleted Items folder of the person performing the action, not to
the folder of the Shared Mailbox. An entry needs to be added to the
registry on each user’s computer in order for messages to go in the
Deleted Items of the Shared Mailbox instead (this is unique to each user
and computer so if you use multiple computers will need to do this on
each machine for each user).
Deleted Items
- Click the Windows start menu button
- In the Search programs and files box type 'regedit' and hit Enter
- If prompted enter credentials
- Expand HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options
***NOTE: For Outlook 2013, the path is 15.0 instead of 16.0: (HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options)*** - Right-click on General and select New > DWORD (32-bit) Value (If there is no General folder right click on Options, select New > Key, and enter General for the name)
- Change the name to DelegateWastebasketStyle
- Change the Value to 4
- If Outlook is open, close and restart it
- Messages
Deleted from the Shared Mailbox should now go to the Deleted Items of
that mailbox instead of the Deleted Items of the person who actually
deleted the message
REGKEYS ARE CASE-SENSITIVE!!!!!
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