Steps to take if e-mail is suspected of being blocked.

Updated: 08/26/2021
Article #: 213


  1. Send an e-mail to uscsupport@usc.salvationarmy.org
  2. You must include the “To” and “From” e-mail addresses involved
    (the e-mail address the e-mail was sent TO – and the address the e-mail was sent FROM)
    The company/organization name will not help much, we need to know the exact address.
  3. If the sender has received a “Delivery Failure” or “Blocked” message – the THQ IT Staff will need to see that message.  It can be sent to uscsarmy@cayzuemail.com without fear of it getting blocked.
  4. THQ IT (Help Desk) will work with the customer (Army employee) to ensure that the e-mail is not in the junk folder, or filed by mail rules.
  5. THQ IT (O365 Admin Team) will check to see if:
    1. Has any mail from this address been delivered.
    2. If O365 is blocking this address.
  6. If Step 5b is negative THQ IT Directors will check the Barracuda is blocking this address






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