mac - Login to mac is different than Microsoft365 password
Updated: 05/11/2026
Article #: 369
If the login password to the mac is different than the user's Microsoft365 password
1) Have the user be connected to the THQ Trusted WiFi or divisional DHQ's Trusted WiFi in order for this to work
2) Go to Menu Bar > Go > Computer > Macintosh Hard Drive > User > [name of user's folder] > Library (hidden folder) > Keychains
3) In the user's Keychains folder find the file login.keychain-db
4) Right click on the file and move to Trash
5) Reboot the mac and have the user log into the computer with their current Microsoft365 password
6) It may prompt them to enter a new keychain password unless a ticket has been setup in the Ticket Viewer app already.
where is the keychain stored for bound macis account - Google Search
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