Problem:  "I cannot e-mail an attachment of a file that I have saved on my share drive"

Issue:  The issue is that you are using an e-mail client that exists on your computers local C: Drive

The file you want to attach exists on a share drive that you access via Citrix.  That file is not on your C: Drive

When your computer is directly connected to the Army's network (meaning you are connected directly with a cable - OR have access through the Army's Wifi) your share drives are accessible in the same way your C: Drive is.

When you access your share drives through Citrix you are now accessing those share drives through a computer that lives in a building in Oakbrook, IL.

Your Outlook e-mail client is not on the computer in Oakbrook and therefore cannot see your share drives.

The Fix:  You need to move the file to your C: drive so that Outlook has access to it.
In Citrix, locate the file you wish to attach to your e-mail.  Save As - and choose a location on the drive labeled LOCAL DISK C

If you are using an Army issued computer the easiest path to use would be:

C:\users\your name\desktop

You can save your file almost anywhere on your C drive that you like.  You need to make sure you pay attention to the location you choose, however, so that you can find it when you are in Outlook and click on the attachment button.

In Outlook, create a new e-mail and click on the attachment button.  Browse to the location where you chose above and select the file.

If you need further assistance please do not hesitate to contact the Help Desk.